VFS-10 Pedal | FAQs
What type of shoes can I wear with this pedal?
The VFS-10 Fitness Pedal was designed to be compatible with any shoe / shoe size 4-24+.
No specialty shoe is required.
For optimal performance and safety, we recommend spinning with a sturdy shoe that has plenty of support.
Is a special technique required to enter/exit the pedal system?
The True Release Technology in the VFS-10 allows you to pull your foot out in any direction, using any motion. The pedal will respond to any release motion and snap the cuff into an upright position. Ensuring a quick and effortless release. To re-enter the pedal, simply place your foot back on the platform. No learning curved required.
Is the thread size compatible with my stationary bike?
We offer two thread sizings to ensure our pedal system can be retrofitted to every category of bike (upright, recumbent, studio, road, mountain, beach cruiser etc).
Simply identify what type of thread size your bike requires and select either 9/16" or 1/2" thread size.
General use of 9/16": Standard thread, 3 piece crank arm, most mountain bikes, most road bikes.
General use of 1/2": One piece cranks, beach cruisers, some stationary bikes.
Can I use this pedal outdoors?
Although the VFS-10 Fitness Pedal was built with the indoor bike in mind, the pedal system is fully compatible with any outdoor bicycle. If you chose to ride the VFS-10 outdoors, we would love to hear about your experience on our pedal system.
We will be releasing the VTR-10 Trail and Road Pedal soon, which will be a lighter and sleeker pedal, designed specifically for all forms of outdoor use.
Can I adjust the cuff size?
We designed the pedal to be completely universal, molding to the foot shape and size of any user. The VFS-10 completely removes the need for adjustments.
Will purchasing this pedal for my gym void the warranty for my indoor fleet?
Always check with your service provider or original manufacturer if you are a gym owner to guarantee you will not void the warranty.
Permission will often be granted to retrofit your studio bike.
What is the warranty policy?
1 year guarantee.
If there are any defects or issues with the mechanical workings of the pedal within the first year, simply send the pedal back to us with a brief description of the issue and we will have a new pedal sent to you as soon as possible. Tampering with, or disassembling the pedal will void the warranty.
How is shipping handled?
Shipment processing time
All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout and will vary depending on location, order size and type of shipment selected.
FedEx, UPS and USPS with options ranging from: Free delivery charges, Fedex International, Fedex US, UPS US, UPS BE, USPS Domestic Flat Rate Envelop and USPS International Flat Rate Box.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Vectus Sport is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Vectus Sport is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
What is your return policy?
The products may be returned unused and in sale-able condition up to 30 days after purchase.
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