FAQ / Service Policies
Do I need to worry about wear on my crank arm?
The VLS-10 bike carrier was designed to safely secure your bike without causing wear on your crank arm. The padded design of the crank arm slot, combined with the front tire craddle reduces the lateral sway of the bike, locking your bike in place, drastically reducing the risk of wear.
Is this rack compatible with my bike and/or crank arms?
The VLS-10 was designed to accommodate all major brands, including frames with exotic designs. Our crank arm slots also accommodate crank lengths of 165-180 mm.
Do I need to secure my rear wheel?
The VLS-10 bike carrier was designed to safely secure your bike with only a front tire cradle. There is no need to strap down the rear wheel.
What is the warranty policy?
90 day guarantee.
Vectus Sport has a 90 guarantee policy on all products. If a product breaks under its intended use, we will replace the damaged item upon review of the product and receipt of your return. To initiate the warranty, email us at:
Shipment processing time
All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout and will vary depending on location, order size and type of shipment selected. You will be responsible for covering all shipping charges and fees.
We offer shipping from FedEx, UPS and USPS with options ranging from: Fedex International, Fedex US, UPS US, UPS BE, USPS Domestic Flat Rate Envelop and USPS International Flat Rate Box, Free delivery charges may be possible for large orders and at the discretion of Vectus Sport.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Once the package has been shipped, consult your tracking number and shipping carrier for any additional questions.
Customs, Duties and Taxes
Vectus Sport is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Vectus Sport is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Steps to initiate a return:
1) Email Vectus Sport at [email protected] Be sure to include a description of your product and the reason for your return as well as if you would like us to exchange, replace or refund your purchase.
2) Upon receiving your email and validating the request, Vectus Sport will email you a shipping label for your return. The Vectus return address will be present on the shipping label.
3) Drop your package off at your chosen shipping carrier and pay shipping fee.
4) Notify Vectus Sport of your return by emailing [email protected] Be sure to include proof of shipment or a tracking number
5) Upon receiving and validating your return, we will either exchange, replace or refund your purchase.
To read more about our return policy, click here.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will not be possible after 90 days from your purchase.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will receive the amount of the purchase, minus the shipping cost.
To read more about our return/refund policy, click here.